LuminaGrid Privacy Policy

1. Introduction

Welcome to LuminaGrid. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how LuminaGrid (referred to as "we", "us", or "our") collects, uses, processes, and shares personal data from users of our website and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We may collect and process the following types of personal data about you:

• Identity Data: Name, title, date of birth, gender, and other identifiers.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Financial Data: Bank account and payment card details related to our pre-payment services (processed securely via third-party payment gateways, we do not store raw payment details).
• Energy Consumption Data: Data from smart meters regarding energy consumption patterns related to LuminaGrid services.

3. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

• To provide and manage our services: This includes operating our pre-payment energy meters, smart grid systems, billing, and customer management software.
  Legal basis: Performance of a contract with you.
• To improve our website and services: Through data analytics and user feedback.
  Legal basis: Legitimate interests (to grow our business).
• For marketing purposes: To send you relevant information about our products, services, and promotions, where you have consented or where there is a legitimate interest.
  Legal basis: Consent or Legitimate interests.
• To comply with legal obligations: Such as tax requirements and regulatory directives.
  Legal basis: Compliance with a legal obligation.
• For security and fraud prevention: To protect our systems and users.
  Legal basis: Legitimate interests (to protect our business).

4. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: In connection with the provision of services (e.g., utility companies for smart grid integration).
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We ensure all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International Data Transfers

Your data may be stored and processed in any country where we have facilities or in which we engage service providers. By using our website or services, you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. When we transfer personal data to countries outside the EEA, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to be informed: About how your data is used.
• The right of access: To your personal data.
• The right to rectification: To have inaccurate data corrected.
• The right to erasure ('right to be forgotten'): To have your data deleted in certain circumstances.
• The right to restrict processing: To limit how your data is used.
• The right to data portability: To receive your data in a structured, commonly used, and machine-readable format.
• The right to object: To certain types of processing (e.g., direct marketing).
• Rights in relation to automated decision making and profiling.

If you wish to exercise any of these rights, please contact us at info@luminagrid.ie. We aim to respond to all legitimate requests within one month.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@luminagrid.ie
• By phone: +353 1 687 2345
• By post: 2847 Grand Canal Quay, Floor 5, Dublin D02 W2F4, Ireland